Shipping Policy

Effective Date: 21/02/2026

Website: mrrso.com

Business Name: Mr RSO Nature’s Cure

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1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays).

Orders placed after business hours or on weekends will be processed on the next working day.

Once dispatched, you will receive confirmation where applicable.

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2. United Kingdom Shipping

We offer the following domestic delivery options:

Royal Mail 24 Tracked

• Delivery Time: Approximately 24 hours after dispatch

• Cost: £5.95

• Free on orders over £250

This is a tracked service. Delivery times are estimates and not guaranteed.

Free Shipping – Royal Mail

• Delivery Time: 3–7 business days

• Cost: Free

This service may not include full tracking depending on Royal Mail service level.

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3. International Shipping

We ship internationally to selected destinations.

International Standard

• Delivery Time: Estimated 3–5 business days

• Cost: £5.95

Tracking availability may vary depending on destination.

International Tracked & Signed

• Delivery Time: Estimated 3–4 business days

• Cost: £12.95

• Free on orders over £500

This service includes tracking and signature on delivery where available.

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4. Delivery Estimates

All delivery times provided are estimates only.

We are not responsible for delays caused by:

• Royal Mail or courier delays

• Customs processing

• Incorrect delivery information provided at checkout

• Weather conditions

• Circumstances outside our control

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5. Customs & International Duties

For international orders:

• The customer is responsible for any customs duties, taxes, or import fees.

• We are not responsible for items delayed, seized, or returned by customs authorities.

• It is the customer’s responsibility to ensure the product is permitted in their country.

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6. Incorrect Address

It is the customer’s responsibility to ensure the delivery address is correct at checkout.

We are not liable for lost parcels due to incorrect address details provided by the customer.

If an item is returned due to an incorrect address, re-shipping fees may apply.

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7. Lost or Delayed Parcels

If your parcel has not arrived within the estimated timeframe:

• Please allow additional time for postal delays.

• Contact us if 7 business days (UK) or 14 business days (International) have passed since dispatch.

We will liaise with the courier where appropriate.

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8. Risk & Responsibility

Risk in the product passes to the customer upon delivery to the address provided at checkout.

Once marked as delivered by the courier, we are not responsible for loss due to theft or unattended delivery.

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9. Damaged Items

If your order arrives damaged:

• Contact us within 48 hours of delivery.

• Provide clear photographic evidence of packaging and product.

We reserve the right to assess and determine eligibility for replacement.